TAL’s on-site service offering ensures long-term tile installation success

By Tal | 2016-11-24

As part of its value-added service offering, tile and construction adhesives market leader TAL offers comprehensive on-site services.

TAL’s on-site service offering includes product demonstrations, on-site training, site inspections and reporting, and investigations into installation failures. The services are available to professionals such as architects, designers, quantity surveyors and contractors, as well as homeowners completing DIY installations. On-site services are available from project start-up to practical completion.

Tiling and main contractors find on-site services helpful regarding technical issues, mixing of materials, product application, stock requirements and drafting of reports. They also make use of the on-site services in order for TAL to assist them in putting project-specific TAL materials and methods specifications into practice.

This on-site service offering differentiates TAL from the competition. They strongly believe that it is in everyone’s best interest to ensure that tiling installations are undertaken correctly the first time. Remedial tiling, whether caused by incorrect product selection or incorrect installation methods, is not only costly and time-consuming, but also disruptive to the client.

TAL’s commitment and service to the building industry does not end with the sale. They are committed to providing excellent aftersales service. The TAL team boasts extensive knowledge of tiling installation products and processes, and it is their pleasure to assist clients on-site in all practical aspects of a tiling project, to provide them with full peace-of-mind that their tile installation will be a success.

Some of the most common on-site challenges include:

  • Tiling onto bitumen
  • Waterproofing systems
  • Substrates with more movement than anticipated
  • Laying down large-format tiles in excess of 1 500 mm x 1 500 mm
  • Installing mesh-reinforced natural stone tiles
  • Tiling onto uneven substrates
  • Tiling onto green concrete or screed

TAL consultants advise on the correct procedures and products to use for the various tiling applications, including curing periods of substrate, background preparation, adhesive and grout systems, and the location of tile panel movement joints. This information is documented in a detailed materials and methods specification, which can be used as a control document for tendering and site purposes.

With a state-of-the-art laboratory and highly-skilled technical staff, TAL is also able to develop laboratory-tested bespoke tiling solutions in the quickest turnaround times. What’s more, TAL offers a ten-year warranty on commercial installations, provided that certain criteria have been met.

TAL also is ISO 9001:2008 quality management system certified and its products are designed, manufactured and tested to TAL standards, thereby assuring clients that products will perform to specification. TAL offers clients an online grout calculator to ensure the greatest project precision, and also features interactive step-by-step guides on the TAL YouTube channel. For a more personalised advice, clients can contact the TAL Advice Centre on 0860 000 TAL (825).

The company indicates that TAL products have been used for the successful installation of tiles at numerous prestigious projects throughout South Africa. With well over 40 years’ experience in the local market, and with over 300 million square metres of tiles successfully installed using TAL products, there simply is no reason to not use TAL products and on-site services. 



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